Quality Manual

Padka has designed its quality management system structure in a manner that aligns with the policies, methods governing the quality management system, and is in compliance with ISO 9001:2008 standards. This quality manual includes the following items and information, each of which is thoroughly and comprehensively addressed in its respective section.
  • Table of Contents and Guide
  • Title, Objective, and Scope of the Quality Manual
  • Introduction to Padka Company, Quality Manual, and Implementation of Requirements in the Company
  • Quality Policy
  • Interrelation and Interaction among Organizational Processes, Process Profiles, and Monitoring and Measurement Indicators
  • Explanation of the clauses of ISO 9001:2008 standard and reference to all implementation methods and related documents.

The Purpose of Developing Padka’s Quality Manual

The purpose of developing the quality manual by Padka Company is to establish a primary reference for the required documentation needed to implement and deploy a quality management system, encompassing all aspects related to quality management system implementation. As mentioned earlier, the quality management system at Padka complies with ISO 9001:2008 standard, with the following objectives:
  • Establishing a relationship between the policy and the organization’s overall objectives, implementation methods, procedures, and requirements of the ISO 9001:2008 standard.
  • Describing an effective and efficient quality management system
  • Creating documents and records for evaluating the quality management system
  • Establishing continuity in the organization’s quality management system and addressing its requirements in response to necessary changes.
  • Creating integration in the quality management system and ensuring compliance with the requirements of ISO 9001:2008 standard with the aim of continuous improvement of the quality management system and guaranteeing alignment with customer requirements to increase customer satisfaction.

The process for implementing revisions in Padka’s quality manual.

Any necessary or suggested revisions to Padka’s quality manual will only be possible with the approval of a management representative and the endorsement of the CEO. In this regard, if an operational method or procedure changes in the quality manual, it will be included in the quality manual to ensure its alignment with standards. All changes are implemented according to the Document Control Procedure, namely PR01, and ultimately, the new quality manual is published. Each version of the quality manual is assigned a revision number, and a summary of the changes made is documented on the revision page, which must bear a “controlled” stamp.  

Scope of Application of Padka’s Quality Manual

The quality manual articulates the implemented and deployed quality management system at Padka Company (Pouladind Dez Kaveh), which is focused on the design and fabrication of metal frameworks and industrial structures in accordance with ISO 9001:2008 standard. In this quality manual, all clauses of the ISO 9001:2008 standard are applicable except clause 7.3.  

Interactions among organizational processes according to Padka’s quality manual

To determine the nature of communication and interaction among organizational processes and to establish a structured and procedural approach, process profiles and interaction diagrams were identified, defined, and developed. Thus, the method of interaction and communication among all processes within the organization is clearly defined and demonstrated in these documents. The workflow cycle has been designed with the aim of continuous improvement and modification of the quality management system. All effectiveness and efficiency indicators, as well as the monitoring and measurement of processes and the responsibilities of each process owner, have been fully specified. During the defined time periods, data is analyzed, and the effectiveness and efficiency indicators of processes are scrutinized. Process owners take action regarding the monitoring and measurement of indicators for each process, and they also use the results as inputs for corrective action, preventive action, and continuous improvement initiatives. The monitoring records of each process are compiled comprehensively into a report and sent to the CEO for review, ensuring that the monitoring and measurement of the overall effectiveness of organizational processes align with the organization’s policies and objectives. In this way, the monitored processes can also facilitate the management review process.  

The authorities responsible for drafting Padka’s quality manual.

The following standards have been used in drafting Padka’s quality manual:
  • ISO 9001:2008
  • ISO 9004:2010
  • ISO 9000:2005

Terminology and Definitions in Padka’s Quality Manual

System concepts in Padka’s quality manual are designed and developed based on ISO 9000:2005 standard.  

Padka’s Quality Management System Manual

The general requirements of the quality management system are such that Padka Company (Pouladind Dez Kaveh) designs, documents, and implements its quality management system based on ISO 9001:2008 standard. It is worth noting that the effectiveness of this system is continuously monitored according to the requirements of this standard. Therefore, to achieve this, Padka implements the following:
  • The required processes of the quality management system and their application throughout the company are clearly identified, and the description of actions is provided in the form of implementation methods and procedures.
  • It also specifies the sequence of the aforementioned processes and their mutual impacts on each other.
  • The criteria and methods necessary to control and ensure the effectiveness and efficiency of the specified processes (as per Chapter 8, Clause 8.2.3 of the quality manual) have been determined.
  • To support the proper execution and monitoring of the specified processes, necessary resources have been identified and made available (as per Chapter 6 of the quality manual). In this manner, necessary and essential information is also made available (as per Chapter 5, Clause 5.5.3 of the quality manual). All necessary resources and information required for supporting the execution and monitoring of processes are also specified in the organization’s implementation methods and procedures for this purpose. The CEO, in coordination with managers, is responsible for providing and allocating these resources.
  • All specified processes are monitored, measured, and analyzed using the criteria and methods outlined in Padka’s quality manual (Chapter 8, Clause 8.2.3 and Clause 8.4 of the quality manual).
  • All necessary actions for achieving the best results are planned, and as a result, the mentioned processes continuously improve by utilizing quality policies, quality objectives, audit findings, data analysis, corrective and preventive actions, and management review.
  All processes are managed according to the requirements of the mentioned standards, and as a result, all actions are trained to all levels of the organization so that process owners have oversight of the execution stages. Whenever Padka assigns a process that impacts the conformity of services to the specified organizational requirements to an external provider, or in other words, outsources it, it controls all processes and defines the control method within the framework of the quality management system. All of these methods vary depending on the type and sensitivity of the project and product, and they are precisely carried out in accordance with the procurement execution method (PR12) and the supplier evaluation procedure (WI05).   Important Note: All quality management system processes mentioned in this text include customer-focused, managerial, and support processes.

Documentation Requirements:

All documentation of Padka’s quality management system includes the following items:
  • Quality Policy
  • Quality Objectives
  • Quality Manual, which serves as one of the top-level documents outlining the general description of processes within the framework of the quality management system.
  • Documented Procedures as specified in the ISO 9001:2008 standard.
  • Other documented procedures required by the organization that are compatible with the requirements of the ISO 9001:2008 standard.
  • All of these methods have been developed to ensure proper and controlled implementation of processes, detailing the execution of processes at each stage, including the responsible person, time, and method of work.
  • The required procedures for the quality management system, which outline the step-by-step execution of certain parts of the processes.
  • Diagrams, maps, standards, forms, records, and other technical documents required by the organization.